1.DICTIONARY

 Agreement means the cover page, these terms and conditions and the credit application (where applicable).

 Seller means WA Rollerdoors Sales & Service.

 Buyer means the purchaser of the product manufactured or services rendered by WA Rollerdoors Sales & Service.

 Payment Schedule means the amounts agreed to on the quotation or otherwise agreed to in writing.

 Product means the products and/or services to be supplied by WA Rollerdoors Sales & Service described on the quotation.

2. THE PRODUCT

 WA Rollerdoors Sales & Service agrees to provide the product and the buyer must pay the total contract price for the product.

3. TERMS AND CONDITIONS

 This agreement constitutes the whole agreement between the parties. No other terms and conditions in any other document or any other written or oral representations bind the parties.

4. PAYMENT BY THE BUYER/PAYMENT TERMS

The buyer must pay 50% deposit progress claim of the total contract price including GST in the manner set out in the payment schedule/invoice. WA Rollerdoors Sales & Service must send the buyer an invoice for the balance of the total contract price on delivery of the product and the buyer must pay the amount in accordance. Goods remain the property of WA Rollerdoors Sales & Service until paid in full of the contract price. 

5. TIME FOR DELIVERY OR INSTALLATION

Any dates given by WA Rollerdoors Sales & Service for delivery or installation are estimates only. If WA Rollerdoors Sales & Service is unable to deliver or install by the given date, WA Rollerdoors Sales & Service is not liable for any loss or damage arising out of the delay.

6. RETURNS AND REPAIRS

This clause operates without prejudice to any other clause in this agreement, and in addition to any warranties provided in Clause 10.

6.1 To Retail and Builders (only). Buyer may notify defects:

If the buyer regards the product as defective, the buyer may make a complaint:

 (a) by notifying WA Rollerdoors Sales & Service in writing or via email with

 attached photos within 48h after delivery or installation of the product, and

 (b) providing the original of this agreement to WA Rollerdoors Sales & Service and

 (c) providing proof of purchase by attaching an invoice

6.2 To Resellers or Supply only. Buyer may notify defects:

If the buyer regards the product as defective, the buyer may make a complaint:

 (a) by notifying WA Rollerdoors Sales & Service in writing or via email with attached photos within 24h after pick-up or delivery and BEFORE its INSTALLATION.

  (b) providing the original of this agreement to WA Rollerdoors Sales & Service and

  (c) providing proof of purchase by attaching an invoice

6.3 WA Rollerdoors Sales & Service (Timber Garage Doors) reserve the right to examine defects within 30 days of the date of the receipt of the complaint. If WA Rollerdoors Sales & Service confirms that the product is defective, then WA Rollerdoors Sales & Service may repair the product or, at its discretion, replace any defective product or parts thereof for a period of one year from the date of invoice. The buyer must pay for any service call made by WA Rollerdoors Sales & Service when, in the reasonable opinion of WA Rollerdoors Sales & Service, the call is made for the purpose of adjustment and not for the purpose of repairing the defect.

7. PASSING OF RISK

7.1 Risk in the product passes to the buyer on delivery to the site, or to a nominated carrier for transportation to the site, or to a place or site nominated by the buyer or at the buyer’s discretion, and 7.2 Risk in the product passes to the buyer whether or not the buyer is present at the time of delivery to sign a receipt for the product, and

7.3 It is the buyer’s responsibility to ensure products are safely secured on his premises while awaiting installation by the WA Rollerdoors Sales & Service installation team.

8. SAFE SITE

The buyer must ensure that the area required by WA Rollerdoors Sales & Service for installation work is clear of obstructions and is in a safe and secure condition for the performance of the work.

9. CUSTOM MADE UNITS

If the buyer provides WA Rollerdoors Sales & Service with details and measurements of floorlevels, heights and openings and does not require WA Rollerdoors Sales & Service to inspect the site and verify the measurements, then any error does not entitle the buyer to reject the product

10. DAMAGE TO WORK OR PROPERTY

10.1. WA Rollerdoors Sales & Service responsibility for damage WA Rollerdoors Sales & Service must make good any loss or damage to the product or property of the buyer caused by WA Rollerdoors Sales & Service or WA Rollerdoors Sales & Service employees, agents or subcontractors.

10.2 General Exceptions

The buyer releases WA Rollerdoors Sales & Service from any claim or liability, including consequential loss or damage and loss of use and loss of profit, which is the result of delay, defective or faulty materials or workmanship, negligence or any act or omission by WA Rollerdoors Sales & Service.

10.3 Specific exceptions WA Rollerdoors Sales & Service is not liable for any loss or damage caused directly or indirectly by:

(a) operating a product by any device, electronic or otherwise, which was not supplied or installed by WA Rollerdoors Sales & Service

(b) any masonry, rendered or other surfaces cracking or collapsing during or after the installation of the product

(c) any defect or deterioration of timber, including drying out after installation of the product

(d) any weakening or collapse of the structure to which the product is affixed occurring at any time after installation

(e) any damage to or deterioration in the condition of the product occurring after delivery and before installation.

11. CLEANING UP

If the product includes installation, WA Rollerdoors Sales & Service must remove from the site all plant and equipment and all rubbish and surplus material relating to the installation. All demolished and surplus material is the property of WA Rollerdoors Sales & Service unless otherwise specified on the cover page.

12. TITLE

Title in the product shall pass to the buyer upon payment for the product in full.

13 WARRANTY

Subject to the statutory warranties WA Rollerdoors Sales & Service warrants that new product will be free from defects in materials and workmanship, from the date of purchase, for periods as specified.

STRUCTURAL: WA Rollerdoors Sales & Service warrants that your door will be free from all structural defects in the applicable warranty period outlined by the manufacturer. 

INSTALLATION: Refer to Clause 14.c below.

SERVICING: WA Rollerdoors Sales & Service recommends the garage door to be serviced by a qualified technician in accordance to the following schedule: Residential single and double garage door under 14m2 or 150Kg every 12 months. Commercial or Extralarge door (over 14m2 or 150Kg) to be service every 6 months. All warranty claims are subject to the customer producing a satisfactory service history.

14 CONDITIONS OF WARRANTY

(a) Correct Use: The warranties only apply to a unit used by the buyer correctly and reasonably and the product is maintained and serviced by the buyer as recommended by WA Rollerdoors Sales & Service.

(b) Follow Instructions: The warranties only apply if the buyer observes instructions or directions provided with the product.

(c) Installation by WA Rollerdoors Sales & Service: The warranties cover, for a period of 12 months, defects in or malfunction of the product resulting from faulty installation of the product by WA Rollerdoors Sales & Service. WA Rollerdoors Sales & Service does not warrant product faults caused as a result of installation carried out by another contractor.

(d) Reasonable Repairs: The warranties only cover repairs in a manner WA Rollerdoors Sales & Service Doors WA considers reasonable including, if necessary, the touch-up of surface coatings.

(e) Proven Defects: The warranties only apply to repairs of proven defects in materials and workmanship.

(f) Proof of Purchase date: The buyer must establish to the reasonable satisfaction of WA Rollerdoors Sales & Service or such distributor, the date of purchase or installation (as the case may be).

(g) Environmental Conditions: The warranties do not cover damage to the surface coatings or the base materials of the unit caused by proximity to the seafront, or similar corrosive conditions.

(h) Events Beyond the Control of WA Rollerdoors Sales & Service Timber Garage Doors: The warranties do not cover defects in or malfunction of a product due to an event or acts beyond the control of WA Rollerdoors Sales & Service.

(i) Model Modifications: The warranties do not require WA Rollerdoors Sales & Service to incorporate any modifications made to existing or future models of the product in products sold under these warranties.

(j) Labour and Materials: The warranty covers the cost of both the faulty component(s) and the labour involved in replacing/repairing the faulty component(s) but not travel expenses where the product is installed outside the metropolitan area.

(k) Payment: The warranty is only valid upon receipt of full payment.

15 LIMITATION OF WA Rollerdoors Sales & Service TIMBER GARAGE DOORS OBLIGATIONS

WA Rollerdoors Sales & Service obligations under these warranties are limited to those contained in this Clause 16.

16 APPLICATION OF WARRANTIES

The warranties above or any terms and conditions of this agreement shall only be applied to the extent permitted by the provisions of the Trade Practices Act 1974, or any terms and conditions or warranties expressed or implied by any relevant state act or territorial ordinance or by the general law.

17 JURISDICTION

The agreement for the supply of the product by WA Rollerdoors Sales & Service to the buyer shall be governed by the law of the state or territory in which WA Rollerdoors Sales & Service accepts the buyers order and WA Rollerdoors Sales & Service and the buyer submit to the jurisdiction of the courts of that state or territory.

18. MEANINGS

No 1: Flashings – a break pressed piece of metal ( Colourbond or Galvanized used to seal gaps and edges )

No 2: RHS – Rectangular hollow section of Galvanized steel / Metal

No 3: SHS – Square hollow section of Galvanized steel / Metal